Buyers beware - from my recent experience, Digibroadcast may not refund you fully in case of a return.I purchased a Datavideo teleprompter from them on the 8 Jan 2020. The item arrived OK, but it does look like it’s been in storage for some time and two adhesive residue marks are visible on the front, left by product instruction labels being left there far too long. The marks are tolerable, but the teleprompter itself is too small for my lens so I returned it.I can see it reached them on the 20 Jan. After waiting 9 days, and on my second calls, they have finally bothered to inspect the item and send me a refund. However, it was not a full refund. They have taken £60 off from the total price of £366.17 and emailed me a list of problems - including scratch, marks (the same glue marks that were there when I received it), and a missing allen key. They also accused me of having used the item frequently before returning it.Having been in the industry for 20 years and operating on a professional level, I simply wouldnt bother to buy an item to use it and then return it. I buy my equipments from reputable UK companies like Wex and London Camera Exchanges, I always paid in full. If I need something for a day I use rental, for much less cost.I dont recognise the scratch, marks and missing part that they accused me of.I think they are simply unwilling to accept a return - which is part of normal business and in accordance with UK laws. Perhaps they have had bad experience from other buyers but that does not mean that they can apply their own draconian rules, make things up and direct blind accusation to ALL those who happened to buy and have to return on good faith.That could be you. AVOID-------And may I reiterates that their response below to my genuine experience is false. They apparently want me to make more purchase. Their product is old and stuck in their warehouse for ages, then they blame me, a genuine customer for returning it. Just beware of bad businesses especially in this difficult time when we should look after each other.
Claim your business profile now and gain access to all features and respond to customer reviews.
