Never using this company again. Placed an order for a blackmagic pocket 6k as they stated 2-3 weeks delivery. At 3 weeks, this changed to 3-4 weeks. After 6 weeks I still haven't received the camera and was told by customer services they don't know when they will get them in stock, (gutting but understandable given that most places don't have them in stock). At this point, I asked for a refund and was told to send an email. Email sent same day. Despite multiple phone calls and constantly being told the refund will be processed I still haven't received a refund even though they have confirmed they have received my email for a refund. It is now 10 days and I am still out of pocket £1637. Just to put this into perspective. I placed an order for the same camera on the day I asked for a refund from a different retailer, camera shipped, delivered and I've already used it for a shoot. Digibroadcast has attractive prices but the service is shockingly poor, it's definitely not worth the hassle. Looks like I'll be contacting the Ombudsman to take this further.
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