I was a returning customer. I only realised that my order 150 event badges wasn't delivered until 2 business days before the event. Upon checking, the Account Manager had no clue at 9am on Friday 4th July when I called her. I asked her can she urgently get back to me within an hour to give me the status but she never called and by the time I called their office it was too late. I found the MD's # and email and contacted him but he said they cannot do anything since it is the weekend already but will do his best do find out where our badges is. I purchased a printer as I didn't have one that could print these badges. Asked my designer to change the design lay out after purchasing paper cards for printing. Printer more than 50 but it just didn't work over the weekend. On Monday 7th July called the Account Manager who said that the badge is at Parcelforce and they are trying to redeliver it. I said no let me go and pick it up myself. Even then the agent instead of being positive said she doesn't think that Parcelforce will give me the badges but I did get my badges. Upon review (1) Parcelforce never left a missing letter twice when they were not able to deliver in the last 2 weeks (2) biggest flaw in DigitalID process, they never shared with me the tracking number. Even when I had issues on Monday they sent me delivery attempts made and cut everything else as though there was some secret they were trying to hide. Lack of ownership! Secondly I ordered a paper badge and the badge size was bigger but I received a smaller size and it was plastic. So the prints I did of name badges had to be folded to the back. It just didn't look good. When I am trying to promote sustainability at our events, this plastic badges were a disaster. I will never use them again! I hope I will get my refund and not future credit.
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Digital ID are your one-stop shop for ID badges, ID card printing and other plastic card related products and services. We have a huge selection of products available with over 3 million items in stock from some of the biggest names in the industry, all at affordable prices and ready for next day delivery.
