I hired Digital Software Labs to redesign my website. In addition to the original agreed fee, I was charged $600 for plugins they said were required. In the end, none of those plugins were actually used and the site worked without them, so it honestly felt like I paid for something unnecessary. They have since refused to refund this amount saying it was used for the completion of the site even though all work completed was within the original contract.On top of that, they kept trying to upsell me to their hosting platform, which I later reviewed and found to be heavily overpriced for what it offered. Throughout the project, it felt like they weren’t really listening to what I needed. My requests were overlooked, the work kept being handed off from one person to another, and in the end the project manager didn’t even have a copy of my original contract.The project was supposed to take a few weeks but ended up dragging into months with slow progress and inconsistent communication. When the site was finally finished, it was built with a basic drag-and-drop editor and didn’t feel like a true custom design.Overall, the unnecessary charges ($600 lost), the constant upselling, the long delays, and the lack of attention to detail made this a very frustrating experience. I can’t recommend this company based on what I went through and still trying to handle.
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Digital Software Labs specializes in turning your business ideas into innovative application solutions. With a commitment to excellence and a focus on delivering high-quality results, we ensure that your business can thrive in the digital landscape, we provide comprehensive support, making your software journey seamless and successful. Partner with us to bring your ideas to life with precision and expertise.See more
