I ordered contact lenses from Dimple Color, but upon arrival I was informed that I had to pay extremely high and unexpected customs fees. The total cost would have been close to €100 together with the product price, which was not worth it.
I therefore did not collect the package. It was automatically returned to the company, unused and unopened!!!!!!!
Dimple Color refused to issue a refund and instead hid behind a generic FAQ rule about refused deliveries. I am not asking for a refund of customs fees, only for a refund of products that were never delivered and were returned to the seller.
I seriously have never experienced this with any other webshop.
Normally, if an order is returned untouched and received back by the company, a refund is issued, sometimes minus shipping costs. Refusing a refund in this situation is unreasonable and very customer unfriendly.
Be careful when ordering from this company. If there are issues with customs, you may lose your money even if the company receives the products back.
Very disappointing experience. I would not recommend ordering here. A company with 0% Accountability whatsoever, as seen in their reactions towards customers who are unstatisfied!
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