My mistake entirely I sent back a SpaceNK return to Diptyque. I mistakenly put a Diptyque label on it. I let them know before they even received the return and was told that it would be refused and returned to me. Weeks later and the saga goes-they accepted my parcel. Opened the parcel. Took my items out of the parcel. Put SpaceNk’s Diptyque candles in their stocks. Set aside the other brands of candles in the parcel. Told me they hadn’t received the parcel. They then couldn’t find the parcel. (But once I was set to log a formal complaint), they had not only located but returned the parcel to me. YAY!!EXCEPT minus three Diptyque candles. So I had to wait another week for them to “find” the candles they tried to steal all the while this query has apparently been escalated, the warehouse manager & CS manager has been informed of all information and instructions. I am being told to trust them they will send it back.SpaceNK to their credit did accept the week late return but I now have three Diptyque candles here with scents I did not like because they sent me back half a parcel. I couldn’t return the three separately to SpaceNK it just wouldn’t have been right after me already being late. Bear in mind most returns policies are 28 days and I was a week late to return back to SpaceNK so that’s just how long this took to clear and how much advance notifications Diptyque had of this situation. Absolute nightmare!It was my mistake but also I did inform them before the parcel arrived and kept them informed of everything-receipts, items in the parcel, returns label, SpaceNK’s order number, my address, even how the parcel was wrapped in tape and they still managed to claim non-receipts and even received it, took items out and sent me back the rest.The funny thing is they took the Diptyque candles out but didn’t refund them? Yet I am a Diptyque customer. They saw other branded candles in the parcel and didn’t acknowledge it. Hmmm!!They don’t refund unless you chase them in any capacity but a lot of your service in this instance was ridiculous. The ONLY REASON for two stars is that Muboti I believe was telling the truth in the fact of trying to resolve and get my return back to me as quick as possible.
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