I ordered two of the city exclusive candles direct from their site. Shipping took a while, but wasn't too bad.What WAS bad was that both candles arrived looking like they had been dropped in a toilet. The graphics were smeared and smudged all over the candle and interior of the box, the glass was cloudy, and there were wax droppings sticking all over the cardboard packaging and the candle itself.I was disgusted I paid $75 each for these, but I figured, hey, at least they should smell nice, right? Well, I burned one for a few hours. Literally nothing. No scent throw, and no scent at the candle.Appalled I e-mailed customer service with photos and info. They said they could refund me...if I sent back both candles. Bear in mind, packaging had been chucked, and candles had already been burned once. I don't have packaging supplies to pad and ship candles laying around.I asked then if I could just received replacements, as customer service conceded the candles looked like 'faulty' product. They said no, and the only way I would get replacements or a refund is to ship them back.They were completely rude and immovable. For products that shouldn't have even been shipped in the first place. I would've been embarrassed had I tried to give them as gifts and seem them come out of the box like that.A luxury brand? More like a ripoff. You're better off buying a candle at Target. Save your money and your time. Never shopping here again.
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