I ordered a candle on the 7th January. In the invoice it says: "Due to our Brexit preparations and the closure of our warehouse from 30, December, 2020 to 10, January 2021, all orders placed during this period will be shipped starting 11, January 2021." 11.01.21 rolls around and no shipping confirmation has come. Fine, it's just Brexit, right? Then TEN DAYS LATER (21st) the shipping confirmation comes. Bear in mind, there are no tracking details whatsoever. I'm told that Royal Mail will pick it up when it reaches the UK. Then I get an email on the 29th, five days after they said they'd sent it, saying that they've sent it today. Why tell me you've sent it when you haven't sent it? The tracking details on this email provide no information whatsoever and the link to Royal Mail doesn't work. I now do not know where the package is. All it says is 'job booked into Royal Mail'. Great, that tells me nothing. I have yet to receive the package I ordered 16 working days ago.
Claim your business profile now and gain access to all features and respond to customer reviews.
