This is the second bad review I've had to give Diptyque. After ordering a month ago and hearing nothing, I cancelled my order and asked for a refund. I did this by phone and by email, and I received email confirmation from Frédérique that the refund would be processed. Frédérique lied, just like the rest of the customer service team. Today I received shipping confirmation and an invoice from Chronopost, and now I'm having to call the customer service line again to shout at them.
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