Customer service is just terrible. Diptyque doesn’t want their customers to be pleased with their purchase, they just want the money. I am very disappointed and I will never buy again from the brand. I want to return my purchase but apparently I can’t. Whereas all of the online shops have the instructions how to return products on the website, diptyque wants you to contact their customer service to which they simply don’t respond. I sent an email 5 days ago and there is no response (even though they should responde in Max 2 working days). I thought that this is a luxurious brand but I see that is not.
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