I am a big fan of the brand, but have always brought items from Diptyque concessions in Department Stores as I heard that the Online Boutique customer service a bit hit and miss. After placing a recent order online which I was very pleased with, I decided to reach out to customer service online to see if I can arrange to replace a missing part of an Diptyque hourglass diffuser which I sadly lost in a house move. My enquiry was handled by Muboti, who dealt with it professionally and efficiently to organise a replacement for me. I am over the moon. To me, it is worth paying extra for luxury items to get excellent after care.
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