My order was shipped to the wrong address and I cannot reach anyone to have this fixed. Customer service literally does not exist at this company. No one answers the phone, their live chat does not work, and no one returns emails. I am writing this review here to see if someone from Diptyque customer service responds to me because they won’t do it through the channels listed on their website, but seem to respond to all their horrible reviews. That tells you what kind of company they are. I am also writing to let people know not to spend their hard earned $ at Diptyque. Ridiculous and absolutely atrocious customer service from their online US store.
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