I’ve been a loyal customer to diptyque and make purchases almost every 1/2 months online and in store. This year I didn’t receive any birthday offer, which they’ll give you a free candle when you make any purchases. So I emailed the customer service team and the guy I’ve spoken with is named Simon. It’s not very helpful at all to speak with him. Instead of apologizing for the inconvenience caused, he kept asking if it’s because my own fault (change account/ email being archived to spam). He didn’t explain why I was missed out by their system and instead he just pushed me to make an online order and he said he can add the free candle to the online order. I explained to him that I was given the option to utilize the offer in store last year (and attached the email I got last year) and mentioned that I’d prefer to make a purchase in store given the delivery often take ages. He refused to make this possible for me and just wanted to close off the case by saying it’s my problem that I couldn’t receive the offer email.
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