diptyqueparis.com

2.7
2.7 Based on 115 reviews

...

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Henrietta Ross
Great scents and parfumes, but poor customer service

great scents and parfumes, no doubt!one of mine was broken and leaking with the lid on.brought it back the the store but didn't have the receipt anymore, o had bought it in Berlin. None of the staff at the store in Stuttgart would accept the return and told me I had to contact customer support or write an email. I called and I wrote an email then got an email to document the leakage via a bunch of fotos (top, bottom, left right and serial #) Then I received an replacement a week later in a huge box and tons of wrapping for a parfum that was 50ml!! what a waste first if all and what a long customer journey to get a refund / replacement. no sorry note no tester no communication. Guess you guys don't need it!

1
Date of experience: Jan 25, 2023

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