Wow, very disappointed after a very near household fire with absolutely no response from them. History of emails...To Whom it may concern,I had a power outage tonight and as usual lit some candles. But I had an issue with one of yours. I saw the flickering from my bedroom to bathroom thinking it was normalbut then started to smell burning so I went to have a look. I found the candle burning out of control with a big black mark on the wall. I promptly blew it out and then went to wash my face, once finished I turned and saw the candle had reignited and was burning even more profusely profusely…with full flame. I blew again a bit harder this time to ensure it went out but I had hot wax splash all over the one side of my face, this was a huge shock and incredibly painful. Made harder by the fact that I was using candlelight to see with no power/This came after reassuring a client that candles in glass containers were very safe, I have burns on my face and a black burn mark on my wall as well as the burned candle container.I don’t know how to begin to address this issue but suffice to say I am very disconcerted about it and not happy. Being splashed by molten wax in the face while trying to put out an out of control candle I deemed to be safe is not what I was expecting from any candle let alone from Diptique.I have pictures of the wall, candle and burn marks should you need them. Please advise how we can resolve this?I await your response.Hello,This has now been longer than 24-48 hours and have not had a response regarding the unfortunate and dangerous incident that occurred on Tuesday. Reattached mail below.I have included a couple of pictures of the burned wall and candle. I have subsequently tried to clean the wall but it is not possible. It is burned, not merely blacked by smoke.The fact that the candle somehow managed to relight itself after I blew it out is indicative of just how hot it was. I have not yet attached a picture of the burn splashes on my face but have that if needed. This was not a good experience at all, I should have heard back from you by now. I would like to have this addressed and find a resolution.
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