I contacted Diptyque to ask how much a Christmas set was sold for in Australia. They said they can't provide me with this information, and would have to ask Mecca. I had another question about whether a candle I was going to purchase was authentic. Again, they refused to answer without proof of purchase. It just seems crazy to me that they refuse to answer simple questions. We're so limited in Australia because of Mecca's exclusivity contracts. I was hoping to purchase from ebay as I wanted a candle not currently available in Australia. The lack of transparency really turned me off the brand. You think the last straw would have been the candle tunnelling, messy wax on vessels, lack of lids...which by the way...INSANE FOR WHAT WE ARE PAYING!! Even tiny local businesses ensure their candles come with lids!! But no, it was the customer service. Back to Trudon and Byredo for me.
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