I placed an order for the Orphéon Eau de Parfum and was charged. I received a confirmation page but never got an email. Then, out of nowhere, I find out the order was canceled – no explanation, no communication.I contacted customer service, and to their credit, they were polite and offered to recreate the order manually. I paid again, received another confirmation (with free items this time), and thought the issue was finally resolved.Then BOOM – another cancellation email.No proper reason. No follow-up. And now, radio silence.I’ve paid twice, been misled twice, and wasted a ridiculous amount of time just trying to buy a bottle of perfume. This is not what I expect from a so-called luxury brand.Diptyque, if you see this – fix your system, fix your service, and stop making your customers beg for basic order fulfillment.Omar Abusaif New York
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