Update: The hardline response from Customer Services was that they would not be refunding me the additional postage cost paid, for a next delivery service time-frame they failed to send within. ____________I paid £5.95 for next working day delivery, however it took 5 working days for my order to even be dispatched. Completely missing the agreed upon SLA delivery window. This order was meant to be a gift, however due to Diptyque’s failure to ship the order during the time they had agreed at point of purchase, I was left red faced at the party when I had to explain that I had no gift to give! I’ve been a customer of Diptyque’s for over 10 years, so I reached out to their customer service team to see if there was anything they could do to repair the brand-client relationship, as I have since lost all faith in their e-commerce. Their response was quite abrupt, dismissive and far from a good customer service experience. They didn’t even offer to refund the postage I had paid or offer a complimentary product. Something which several other competitors such as Jo Malone, Frederic Malle, Nest New York and Le Labo would and have done in the past. Terrible experience, I certainly won’t be buying direct from Diptyque directly ever again. Secondary e-commerce companies such as SpaceNK and John Lewis manage to ship next day delivery, why can’t you Diptyque?
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