I ordered 2 candles for £115 and both were faulty! One candle had a sinkhole in it which is an absolute no-go when candle making and the other has wax stains all over the glass. I complaint to customer service and all I received back was a lesson in 7th grade thermodynamics:"Our candles are handmade artisan products. Changes in temperature can cause the wax to shrink in the cold and expand with heat, which can cause it to separate from the glass, leave some wax stains (as on the Café candle) and create the optical illusion of bubbles (as the Jasmin one). These wax stains can be removed, with a cloth soaked in warm water and soap."So they're saying that my 8-year-old niece makes better candles than Diptyque's artisans. Why the hell would anybody pay £60 for candles when Ikea does a better job at quality control?! I've never seen candles being sold with wax stains and sinkholes in stores or even in TJ Maxx! Heck, I've never even seen such defective candles at an handmade candles stand at a flea market or Christmas market. So this is apparently the "high end luxury quality, handmade artisan products" that Diptyque stands for. If you think you buy a better product with Diptyque just check their ingredients. They use the same cheap and harmful ingredients as other £3 candles do. They are also not cruelty free. Save your hard earned money and buy cheaper brands from TJ Maxx instead. Or, buy from your small business/ local shop which also sells "handmade artisan product" with better ingredients, are cruelty free and WITHOUT DEFECTS. Or even better, buy handmade artisan candles from my 8-year-old niece's candle stand.
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