The worst online shopping experience. I’ve been a customer for over 10 years, seldom shop from their website. I’ve chosen door to door delivery, but the delivery company decided to drop off the parcel 11 mins away in a dodgy part of town that I’ve never stepped foot in. So it’s a 25 mins journey back and forth. These are heavy products and you expect your customers to carry them that far? My building has an intercom and a driveway, I was home all day specifically to receive the parcel. This is the first time this has ever happened, it’s not even in the same postcode, I’m sorry are you paying me to deliver the parcel? When I tried to reach out to their shipping partner, Chronopost, there’s not even an option to contact anyone, the chatbot was in French and they didn’t even bother to send an email to confirmed the delivery date, just a your parcel has been drop off in a different neighbourhood text… please do not order from their website… the client experience was astonishingly bad.UPDATE:Diptyque actually responded quite adequately and promptly BUT they told me “I can now confirm that our transport team has requested another delivery attempt for your order” oh I wish I have your level of confidence Diptyque because clearly your shipping partner has ignored you too! Almost a week later, I’m still staring at the wall with no candles. At this point you’re not just burning money, you’re also burning your time🙃
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