This has been a terrible experience. I would think a high end brand would have better customer service but I was greatly mistaken. Customer service is impossible to reach. Every time I call i get the same automated response “no one is available at this time to take your call. Please leave a detailed message and someone will get back to you.” I am also calling within their designated customer service hours. I have sent emails to them but it takes them longer than the 24-48 hours they say to get back.I would like my refund for the item that has been received by your warehouse for a while now. How and who do I have to contact to get my money back?
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