Initial email communication started on 11/11/2022 after a faulty item was purchased (home diffuser) spoke over email with a representative, Simon, who was far from helpful. The email exchanges consist of one worded answers which took 24/48 hours to respond each time. I finally asked to speak with a manager and that was in the middle of December and I am still waiting for someone to contact me! I paid £138 for an item that doesn’t work. I have the appalling email exchanges and still want to speak to a manager.
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