Ordered goods on 8th December, as at 21st December no parcel despite supposed 3-5 day delivery. Keep getting tracking message from DPD that parcel has been returned to France despite the parcel being around 40 miles from me by 20th December. Apparently a customs problem of supposed non payment of duty by Diptyque yet Diptyque say duty has been paid. Getting the runaround between unhelpful messages from DPD and a confused Diptyque. This was to be a Christmas present but doesn’t look like it will make it for Christmas as it seems to be on its way back to Diptyque.22nd December Well, Diptyque Customer Relations have pulled out all the stops now and got a second parcel delivered to me special delivery this morning in time for Christmas just before the postal strike. Thank you Sylvie and Jessie for organising this….now considered 5 star customer service
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