Absolutely terrible service! I bought two candles from them, they arrived in gift box with samples but unfortunately I didn’t like the smell so I returned them in the condition I received Them in with the gift boxing and samples within the 28 days as stated on their website I then received a email saying that they have been opened and are in Un-sellable condition and will be returned to me to which I replied saying I did not open them I returned them As they came and I do not wish for them to be returned to me and also I had moved address within this time frame to which they replied saying they are in un-sellable condition and have already been returned to me! It states on their website that they email you to see if you want a partial refund and/or to confirm whether they can be returned! I luckily had a video from when I received them which I forwarded to them and now not receiving any reply. I have been made aware by the new tenant in the property I lived in prior that the candles have arrived to them. Absolute shambles!
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