I initially posted a bad review but their customer service offered to refund or reship the product the next day, and I asked for a re-shipment (because their fragrances really are amazing.) They processed it immediately, and I have received my product (2-1/2 weeks from date of original order) so I have amended my review. However I would still recommend that they change their shipping provider since it seems that a lot of people have delivery issues. Original review: I ordered an item priced over €100 euros as a gift for delivery to Ireland. Two weeks later, the item still didn’t arrive and can’t be tracked with their system. I contacted their customer service, and their response was they will “investigate,” but then they don’t give me any updates so I have to initiate contact each time. After trying for several days to get answers I asked for a refund or reshipment and the guy says it will take them a month to “investigate.” This was a birthday gift that is already a week late and it was a splurge so I don’t have another 100 to spend on buying something else. Wow! They really have terrible customer service and unreliable shipping. I didn’t check trustpilot before ordering, thinking they were a reputable company. Their products are “luxury” and I would probably still buy them in store (even though this has soured me substatially). But their online shop feels like a scam because of their bad shipping partner. Would not use them again.
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