Terrible customer service in all my life I have never experienced such terrible customer service. After spending a fortune on a gift for a friend when they had a promotion we're u get a free candle with every purchase - I never revived my candle I contacted customers service they apologised and said they will send me another gift when that never arrived I contacted them again they told me they had no reference of this conversation happening I then forwarded the email to them they responded by offering me a 2ml sample scent you tell me how that compensates for a 45 gift. I am fed up with emailing them and now have given up on ever receiving this item from them in future if I want to purchase anything from them I will buy it from John lewis only
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