Gift for my partner was delivered to wrong address (no idea where as didnt recognise couriers photos). I reported immediately to diptyque. They told me to email evidence and pictures of my house which I did immediately. Didnt hear back after a week so chased up and I got a response asking if I wanted a refund or replacement. By that point the occasion the item was for had passed so I requested a refund. 3 weeks later still no refund. Opened a case on paypal against them which they ignored. Finally got my money back through paypal after about 2 months. Appalling customer service.
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