I'm a very big diptyque customer. Love their candles. Must have bought about 50 in my life. I usually buy them at Liberty or through other retailers and decided this time I would shop through their own website as they had a promo code offering 2 mini candles when you purchased over £80. I added the promo code to my basket. It worked. Then I received the package at home and no mini candles. I wrote to them, saying they'd forgotten them and they said the promo code wasn't applied to my basket (eye roll). Yeah right, I'm dumb. Sort out your customer service. Will shop through Liberty, they know how to treat their customers.
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