Insanely bad customer service, received a candle that had a very slight fragrance, no where near the quality that would be expected, was asked to return for them to check in the labs, tracked and could see was returned, form this point on all emails were ignored, which I was told was a technical fault?? Managed to speak with someone on the phone today and she advised the candle had been sent back to me with no explanation why which seems to be the strangest turnaround I can think of, apparently I requested it be returned (I didn't, could have checked the last 7 emails and this would have let them know), be very cautious of dealing with this company direct and stick to John Lewis as you will just be left feeling frustrated, confused and angry and being on the end of their "customer service"
Claim your business profile now and gain access to all features and respond to customer reviews.
