Where do I even begin? Avoid this company at all costs - my experience has been dreadful, the most complicated purchase I've ever faced. The doors were intended for a partition in our new extension. This was back in July, during peak construction (with about 6-10 builders daily). To summarize - the delivery service mixed up orders and delivered a surfboard instead of the necessary door tracks. Since the doors and tracks were shipped separately (which should have been clear!), we assumed everything was fine upon seeing the doors. We didn't install them until October, and by September, we realized the tracks were missing. Despite countless calls to customer service, we received no assistance. The 14-day window for addressing issues had passed, and they completely evaded responsibility. I acknowledge we should have checked, but the company's total lack of accountability was unacceptable. The delivery service failed to provide any proof of delivery, only an electronic document stating it was delivered. They dropped an unknown box at my property and took my tracks elsewhere, or perhaps the tracks were never collected from the warehouse. The frustration dragged on for months as I dealt with both the company and the delivery service, neither accepting accountability. Eventually, I chose to buy a new set of tracks for £750. I regretted not discarding the doors due to the terrible experience. It only got worse - when the new tracks arrived, I found two of the three channels were incorrect, delaying installation again. The company admitted the error but blamed the warehouse staff. They should be auditing their team, as the service was clearly lacking. New channels finally arrived, thankfully correct. My builder was frustrated that the doors required cutting to fit the channels and handles. For the price paid, everything should have been pre-installed. Overall, I strongly advise against this company. I wasted so much time, effort, and money on this dreadful experience. I anticipate a response blaming us for not checking, but surely the company should ensure proper deliveries? Shifting blame to the customer isn't right! No excuses can cover the fact that their policies need revising, and a common-sense approach is necessary. Customer service is horrendous, and I would warn everyone to avoid this company. I'm already consulting with a lawyer regarding taking this to small claims court.
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Direct Doors offer all types of door ordered online. Interior Doors, Exterior Doors, Hardwood Interior Doors, Hardwood Exterior Doors, Bespoke exterior doors, Mahogany Interior Doors,Mahogany Exterior Doors, American Oak Interior Doors, Capital Range Exterior Doors, Capital Range Interior Doors, Interior Door Handles, Exterior Door handles, Interior Pine Doors, Exterior Door fittings, PVC Exterior Doors, Hinges, Fire Doors are all available to order onlineSee more
