This is the second time we've used this service, and unfortunately, both experiences have been identical — slow, unhelpful, and filled with avoidable mistakes. Their delivery proof clearly shows the wrong items, yet they still demand photographic evidence for an item that never arrived. This is an unreasonable request that suggests their processes are aimed at shifting responsibility back onto the customer rather than resolving issues. To make matters worse, they provided latches incompatible with the doors from the same order. This isn't a minor error — it's a fundamental oversight that should have been caught immediately. Consequently, we've faced over £1,000 in extra costs, and despite providing all necessary information, they refuse to accept any responsibility. The experience feels the same each time: once they receive payment, any mistakes or missing items become the customer's problem. There's a complete lack of accountability, assistance, and flexibility in their approach. It's incredibly frustrating and leaves you feeling entirely unsupported. In my view, anyone considering this service should reconsider. There are many other suppliers who genuinely value customer service, take responsibility for errors, and appreciate their customers. Sadly, this company has not demonstrated any of those qualities in our experiences.
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