Their returns policy is particularly poor. After mistakenly ordering the wrong door, I was informed over the phone that I couldn’t see what 'options' meant unless I selected a door — I randomly highlighted one to understand. I forgot to delete it. I assumed the invoice was for the door we wanted — my mistake. We returned the door with a courier's permission, but we still had tracking sent in separate packages. We opened the parcels to check, but didn't keep the original packaging. I informed them when they offered a refund after the tracking was returned. After spending £20, the tracking was sent back, but then I was told it had to be in the original packaging for resale! Now they have both the door and tracking for a refund and claim the tracking belongs to us, asking, 'so what will you do about it?' It took me a while to realize how the incorrect door was ordered, and while I appreciated their refund offer, I feel this is poor treatment regarding the tracking.
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Direct Doors offer all types of door ordered online. Interior Doors, Exterior Doors, Hardwood Interior Doors, Hardwood Exterior Doors, Bespoke exterior doors, Mahogany Interior Doors,Mahogany Exterior Doors, American Oak Interior Doors, Capital Range Exterior Doors, Capital Range Interior Doors, Interior Door Handles, Exterior Door handles, Interior Pine Doors, Exterior Door fittings, PVC Exterior Doors, Hinges, Fire Doors are all available to order onlineSee more
