Where do I even begin? I strongly advise against purchasing from this company - my experience has been a complete disaster, the most frustrating and complicated transaction I've ever faced. I ordered doors as a partition for our new extension back in July, during a time when construction was in full swing. To summarize, the delivery service mixed up our order and delivered a surfboard instead of the necessary door tracks. Since the doors and tracks arrived separately from different companies, we overlooked the missing tracks. We didn't realize until September that the tracks were not delivered, as we didn't install the doors until October. Despite numerous attempts to contact customer service, we received no assistance. The company dismissed our concerns after the 14-day period to report issues had passed. While I acknowledge we should have checked, the company's refusal to take responsibility was unacceptable. The delivery service didn't provide any proof of delivery, only an electronic document, and the surfboard package had no identifying information. It felt like they just dropped an unknown box at my home and took my tracks elsewhere. The situation dragged on for months, with both the company and the delivery service denying accountability. Frustrated, I decided to purchase a new set of tracks for £750, wishing I could discard the doors due to the terrible experience. Things only got worse when the new tracks arrived: two of the three channels were incorrect, delaying our installation yet again. The company admitted to the packing error, attributing blame to warehouse staff, but they need to ensure better oversight. Eventually, the correct channels arrived, but when my builder examined the doors, he was frustrated that they required cutting to fit the channels and handles. The whole process was ridiculous for the amount we paid. In summary, I would strongly recommend avoiding this company. I invested so much time, energy, and money into this dreadful experience, and I wouldn't want anyone else to endure what I went through. While I expect a response blaming us for not checking, the company should be accountable for ensuring proper delivery. Shifting blame to the customer is not the solution! No amount of excuses or justification will change the fact that the company needs to improve its policies and apply some common sense. Their customer service is terrible, and I urge everyone to steer clear of this company. I am already consulting with my lawyer about pursuing this through small claims court.
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Direct Doors offer all types of door ordered online. Interior Doors, Exterior Doors, Hardwood Interior Doors, Hardwood Exterior Doors, Bespoke exterior doors, Mahogany Interior Doors,Mahogany Exterior Doors, American Oak Interior Doors, Capital Range Exterior Doors, Capital Range Interior Doors, Interior Door Handles, Exterior Door handles, Interior Pine Doors, Exterior Door fittings, PVC Exterior Doors, Hinges, Fire Doors are all available to order onlineSee more
