If ever you should be approached in the mall, by a salesperson from Direct Energy. RUN SCREAMING! Direct Energy allowed someone who isn't on my account, access to my account. Instead of cooperating with the RCMP, Direct Energy decided to play "Perry Mason" with the police instead. To the point of frustration, where the RCMP decided that my complaint was more trouble than it is worth, and dropped my complaint altogether. Direct Energy exserted more effort into assisting the person, who they helped break into my account. More than they did by assisting me, their customer. I spoke to a smug, smarmy, unprofessional reprobate. By the name of Paul. Paul has license to speak to customers anyway he pleases. Because there is no manager within Direct Energy higher than him. If I could have given this sorry excuse for a company 0 stars, I would have. If you value your privacy, security, and identity. Avoid these dregs at all costs! They truly don't give a shit about you.
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Direct Energy is a North American retailer of energy and energy services.