I’ve had nothing but issues from this company. I have never had bills as high as I do never had to get on average monthly billing. I regret switching from my other electric company that I never had issues with had for over a year never had bills nearly this high. But I feel for the sales rep who came to my door and claimed to be better. I’ve had my electric disconnected twice because they forgot to pull the money out and could not explain why the money was never taken. So then I had to pay them a disconnection fee and also had to wait several hours for the reconnection, even though the money was there in automatic payment was set up. I completely hate this company.
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Direct Energy is a North American retailer of energy and energy services.