Ive been using Direct Energy for a while now with almost no issues with billing and reminders. As I sometimes work out of town and get pretty busy i do rely on reminders to pay and usually they are pretty good. With your contract services they will give you a large grace period to pay your bill if you forget like i do. I recently opted to get direct Energy Regulated Services for Gas (pay regulated fluctuating rate) with no contract and they do send the bills, but only warn you once by email that after 45 days past your bill due date they shut off your gas. NO OTHER SERVICE COMPANY does this that Ive dealt with. I forget and I rarely pay on time but I always pay. They've shut off my gas twice this year cause i was over 45 days late paying. Ive gone 3 months before on electricity, phone and cable without paying. No grace period with these guys. They dont care at all and they dont tell you steps to take when switching to regulated services. They leave you in the dark and cut you off when they see fit. DONT USE THEM. GO WITH SOMEONE ELSE!
Claim your business profile now and gain access to all features and respond to customer reviews.
Direct Energy is a North American retailer of energy and energy services.