My parcel went missing right from the start with the delivery from Melbourne to Adelaide for a car part. It was picked up in Melbourne on the 17th with a promised delivery by the 19th, yet it never arrived. Trying to track the order was a nightmare, with hold times reaching 67 minutes and no replies to emails. Finally, after 9 days, the order was found and marked as delivered. I will now always check if a company uses this service before making a purchase.
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Direct Freight Express is Australia's largest independent freight company, with over 60 depots across Australia.
