As a disabled individual, I relied on the company through a mobility scheme after being involved in a road traffic accident in December 2025. Four weeks later, their support has been outstanding. Any issues or concerns were swiftly addressed by their staff via phone, app, or their mobility platform. I was kept informed throughout the process, and the service has been truly professional. What stood out most was the personal treatment I received; I felt respected and valued at all times. There was no blame or discomfort—just genuine assistance from start to finish. This experience, which could have been stressful and upsetting, was made much easier by the company's compassionate approach. From my first contact regarding the accident, I was treated as a person, not just a claimant, which greatly eased my worries. I am incredibly grateful for their honesty and fantastic support. Thank you to everyone involved!
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Direct Line has been insuring cars for 40 years. From small beginnings, we’re now one of the UK’s biggest insurers, with more than 10 million customers. We offer a range of products, including home, pet, and business insurance, that you can get online, on our app, or over the phone. For many years, we prided ourselves on only dealing directly with customers, but as insurance has evolved, so have we, and you can now buy some of our policies on Price Comparison Websites. We always put our customers first, that’s why we make it easy to manage your insurance online so you can spend more time on the things that matter.
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