Our cat, Chilli, 18 years old recently died. As an elderly cat he had numerous issues over the years, and had started struggling with breathing and coughing beginning of last year. We did not claim for those vet consults as they were relatively reasonable, just medication for a chronic condition.
Anyway, it gradually got worse and worse, and despite a few other vet engagements (again, not claimed for), we reached a point where nothing was really helping. He was getting worse, and we took him to the vet who tried a more aggressive approach, and when that didn't work and he was starting to show signs of distress a few days later we took him to an after hours vet who did a scan and advised we put him down.
We did so and submitted the claim for these last couple of treatments and his death and cremation.
Direct Line, who we had been paying regularly for over 10 years for pet premiums, thousands of pounds, refused to pay the few hundred for this, on the basis that conditions that last more than a year are excluded.
So basically it means that they don't cover old animals, as that's literally what happens in old age. Avoid these charlatans with no heart! They were quite happy to take premiums on an 18 year old cat, but that's it!
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Direct Line has been insuring cars for 40 years. From small beginnings, we’re now one of the UK’s biggest insurers, with more than 10 million customers. We offer a range of products, including home, pet, and business insurance, that you can get online, on our app, or over the phone. For many years, we prided ourselves on only dealing directly with customers, but as insurance has evolved, so have we, and you can now buy some of our policies on Price Comparison Websites. We always put our customers first, that’s why we make it easy to manage your insurance online so you can spend more time on the things that matter.
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