AVOID THIS COMPANY AT ALL COSTS!I made the mistake of placing three separate orders with Direct Liquidation — and each one was worse than the last.Order #1: A pallet of monitors they claimed would be at least 75% functional. In reality, only about 30% didn't have shattered screens. I chalked it up to bad luck.Order #2: A pallet advertised as “NEW” with no dents, scratches, or cosmetic damage. What I received was beyond unacceptable — the box had a hole the size of a basketball, and both units were heavily damaged, with bent metal frames and completely non-functional components. Thankfully, I have video footage showing the delivery process, including the condition of the items as they came off the truck.Customer service initially offered only a 25% store credit, which I refused. I escalated the matter to my credit card company and provided full documentation. Direct Liquidation later claimed they’d issue a refund — but only for 45% of the total invoice. They’re now insisting they don't cover freight (which is irrelevant, as even without freight, their refund offer is still short). They filed a shipping claim as that's who offered the refund amount from the warranty company on the frieght. The original product photos showed no such damage, suggesting the items were repackaged post-damage or intentionally misrepresented. Either way, it’s shady behavior — and they likely didn’t expect the buyer to have video proof of condition while the pallet was being unloaded.Order #3: This pallet had already shipped before I saw how unreliable they were. It was missing three items, including two electronics that had been removed from open boxes (cords left behind) and another item that was completely absent. Nothing on the pallet was sealed — not taped shut, not wrapped. Anyone could’ve helped themselves during transit. Once again, I provided video evidence. Their response? An $85 store credit for over $500+ MSRP of missing product. They denied further reimbursement because the delivery driver provided no BOL (Bill of Lading) to sign or notate shortages. I showed video footage of the delivery — which apparently still wasn’t good enough for them.Bottom line: This company is at best unethical — and at worst, engaging in outright fraudulent behavior.Also, be warned: They operate another front called goWholesale, where they claim to offer 90-day warranties on refurbished items. One of their own reps encouraged me to try that site instead. That alone raises red flags — they’re clearly trying to rebrand to escape the reputation they’ve earned.Many reviewers have suggested that Direct Liquidation picks through pallets before shipping them, removing the best items and leaving the junk. After ordering three pallets myself, I believe that wholeheartedly.Do NOT buy from Direct Liquidation if you're hoping to resell. You're far more likely to lose money — and time — battling their shady practices.
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