This NC company moved my family’s belongings in June 2024. I submitted a damage claim after the move, and although I have contacted the company multiple times over the past six months, Alex (the estimator) has only responded to my emails twice and never returned my voice messages. I have no way of contacting the company’s customer service, as all of the company’s phone numbers redirect to Alex’s voicemail. So far, no one has reached out to discuss my claim.When we contacted the company, Alex clearly stated that his company employs its own staff and never subcontracts jobs. However, on the day of the move, subcontractors were sent to handle the job. Furthermore, the subcontractors charged extra for packing several items, despite Alex’s previous assurance that there would be no additional or hidden charges on the day of the move. We had no choice but to pay the amount they requested, or they would not begin the work.The most concerning part is that the subcontractors complained that "Direct Moving Group" subcontracts jobs without providing the necessary supplies. They didn’t have enough wrapping blankets, so many items were either left unwrapped or wrapped only in plastic film. This lack of proper preparation resulted in damage to our belongings.I am posting this not only to express my dissatisfaction but also to warn others to be cautious before using this company.
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We deliver nationwide. We are also a fully licensed and insured moving company/carrier (meaning we have our own trucks and our own moving crews/W2 employees). We’ve grown rapidly with outstanding service at reasonable rates. We don’t believe that you should have to choose between an expert professional moving service and a great price, so we give you both.
