Horrible customer service. Do not bother with this company.I tried placing 2 different sample orders with them. The first one was automatically cancelled without notifying me and when I called to inquire, maybe a month later. I was told I could not order more than 2 samples. Okay. That is fine. In June 2025 I place a second order for 2 napkin samples. After a month or so, I realized I never received my order so I got on their site and picked the chat option. Should be easy. Well it started out fine but when I provided the order number. I got no response and after more than five minutes, I decided to call them instead. The person that answered the telephone seem bothered that I was calling. She said the person I was chatting with was already checking on the order. "How am I supposed to know if she did not say anything". I then asked if she could let me know what the status of my order was and she assured me it was set to go out that day. It is now August 28 and I don't have my samples. I called today and after stating my name and order number 113009. She placed me on hold and transferred me to Nicole's voice mail. The manger. After leaving a message, Nicole called me back and proceeds to say she does not know why I have not received my samples and that she will issue a credit to my credit card. At this point I do not want to waste my energy with them anymore but I'm sure the samples were never sent. Horrible customer service!
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The leading wholesale textile and linen suppliers in the country. We supply hotels, spas, hospitals, and other hospitality and healthcare businesses with high-quality textiles. Our extensive selection of wholesale towels and sheets, table linens, and other wholesale linens and quality textiles provide the perfect solution to all your needs.
