On May 4, 2025 I placed an order for 4 different gowns. On the following day I was contacted and told that 2 of the gowns were on backorder. I was informed of a suitable alternative that was currently in stock so, I agreed to the change. However, when I received my package there were 2 of each of the following gowns, IGT5XLN and IGVT5XLN. Which is 4 of the same gowns, just in 2 different colors. I placed my order with them to get some variety in my gowns. It becomes very monotonous wearing the same things daily. I actually already own one of the green gowns like was mailed. However, I do not have it in blue, so I did not mind that. My main concern is that the gowns sent do not match the images I selected during my order. I understand that 2 of the gowns were on backorder order, but the other 2 do not match what I received either. I contacted customer support and attached a screenshot of the gowns I ordered and the gowns I received. I asked what we could do to correct the problem. Their response was "Unfortunately the original sample items were not available. When ordering a sample you may not get the matching item as it is just for a sample to feel or see the quality of the item. I apologize that this information was not explained to you at the time of ordering." I responded that I understood. However, I wasn't aware that all 4 of the gowns I picked were not available. I was informed that 2 of my picks were being substituted, not all 4. To which they simply replied "I apologize for the inconvenience." There are many things that could have been done to remedy the situation. I feel like they basically said oh well, too bad! This is not the what I would call "customer service" at all!
Claim your business profile now and gain access to all features and respond to customer reviews.
The leading wholesale textile and linen suppliers in the country. We supply hotels, spas, hospitals, and other hospitality and healthcare businesses with high-quality textiles. Our extensive selection of wholesale towels and sheets, table linens, and other wholesale linens and quality textiles provide the perfect solution to all your needs.
