Reserved a 6k telehandler on April 22 2021 for a timeframe spanning July 12 2021-Sept 6 2021. Having a reservation, I went ahead and scheduled delivery of a Log home where I need to offload 5 semi-trucks over that timeframe, beginning on July 16th. Kate was good to work with and timely to get my reservation initially setup (in April) but....Fast forward to June 28, 2 weeks before reservation start date. I received a call where I was told they did not have one available and I either needed to re-schedule or pay twice as much from another company. Sound like a Seinfeld to anybody "you know how to take a reservation but you don't know how to hold a reservation." This left me scrambling to find an alternative or pay twice the signed contract cost. I seriously do not understand customer service these days, it is becoming non-existent (not just with DLR). In this case I thought my reservation was with DLR but apparently they are just a pass-through and my real reservation is with the underlying rental company and if they throw a wrench in things, DLR is not responsible to uphold their signed contract with me. According to DLR this does not happen very often but those are lost words when you are the one this is happening to, regardless of how often.Luckily I was able to find a local company who was having one returned on July 12 and I could have it July 13th at roughly the same price as my now void contract with DLR (not even close to twice the cost).Lesson learned, with any "reservation" get an idea on what is meant by that word and attempt to have a backup.
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Discount Lift Rental lets you rent Scissor Lifts, Boom Lifts, and other equipment for a day a week or months. Nationwide discount equipment rentals.
