Customer service is the worst... After months trying to resolve errors made by the company, I recently sent an email to the executive team (I use 'executive team' because that’s what they pretend to be). The email went like this.... 'It’s truly sad that I have to keep addressing this unfair situation, but it needs to be said... The company showed zero compassion during a serious medical crisis and minimal understanding towards me.... This experience has left me deeply disappointed. It’s unfortunate that they prioritize financial gain over the well-being of their customers. I deserve a refund! I left my number for the CEO many times, and he has not returned any communication. Multiple emails were ignored. It’s embarrassing and shameful behavior... Shame on you!'
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