If you change phone numbers and can’t remember your password for online banking, prepare for frustration. I’ve had to call numerous times and speak to every department just to update my number, and I still can’t access my online account. It’s been a week and a half. I’ve never faced anything like this with a company. Now I’m told it takes 5 business days for your number to update, which impacts the verification process. I feel like I’m just being given the runaround. Ridiculous.
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