I have used Customer Services online trying to assist my mother. I always have the same poor service. When using the online system it takes ages to get through, then when I do it will take at least an hour for the officer to take my details because of the long waiting in between waiting. Flooding that I then get told that I will have to be transferred and would inform the next officer of my problem. I have to wait again then when the officer is online I am asked for my details all over again. I wasted over an hour online to achieve no progress stuck at the same stage, its ridiculous. Jamaica needs some competition and we the public need other choices so that we can go elsewhere.
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Flow is a trade name of the Caribbean telecom Cable & Wireless Communications, used to market cable television, internet, telephone, and wireless services provided by the company.