Public Complaint – Discovery HealthI’m shocked and disappointed by the conduct of Lorenzo Naidoo from Discovery Medical Aid. He has been rude, dismissive, and outright refuses to assist with my escalated claim. He stated that he is the final point of escalation — how is that even possible in a company as large as Discovery?He refused to provide information about my claims or the decisions Discovery has made, and would not allow me to speak to anyone else who could help — claiming that I am “not a medical professional.”Why do I need to be a medical professional in order to understand the choices Discovery has made regarding my health? We all deserve the right to speak directly to the people making decisions about our lives and health.This kind of gatekeeping and bullying is completely unacceptable.@Discovery_SA please investigate this urgently — clients deserve transparency, accountability, and respect, not intimidation and stonewalling.
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