Terrible customer service. I would never book again. I booked a stay, and extended it. I paid over £650 for the extra night, but what they didn't tell me is they treated it as a new booking and I lost my £140 gift card to spend at the resort. Total disconnect between hotel and WDTC. Spent hours in resort trying to fix the problems with my booking because they think I have two children with the same name so my food pass doesn't work properly. Still no photo pass. Looking for help to return on earlier train. Customer service non existent. They have not helped atall and no professional help or giving back the gift card that my little boy here would have. I spent 50 minutes on the phone yesterday. Numerous hours wasted in resort. Still here and trying to resolve.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
