We were due to fly on 23.02.25 with an autistic 5yr old, and an adult with MS, we missed our flight due to a fatel road traffic accident, it took us 3hrs to get 15mins from home traffic was grid locked, our flight was 7pm and at 6pm we were still 2 to 3 hours or more from airport. We decided to return the 15min journey home as it was a Sunday travel agent wasn't open, airport was no help. Once got through to Disney 1st think Monday morning we were told we were a no show they cancelled our whole itinerary and we lost 3k through no fault of our own. No empathy towards autistic child in distress, and the adult with MS due to stress had a relapse. No empathy no help no support Disney is a disgrace. We were told not our policy repeatedly and told to pay for one way flights on 24.02.25 and hope hotel will accommodate and they couldn't speak to hotel their partner company as not policy. We only could afford this holiday due to gifted money in a will.
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Walt Disney Travel Company is Disney's official holiday specialist for Walt Disney World Resort in Florida, Disneyland Paris and Disney Cruise Line.
